This Privacy Policy explains how Signature Building & Property Maintenance (“we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We operate as a Queensland-based Property and Building Maintenance Contractor providing general maintenance services, excluding electrical work.

 

1. Personal Information We Collect

We may collect the following types of personal information:

• Name • Residential or business address • Email address • Phone number • Property access instructions (e.g., gate codes, entry notes) • Billing and payment information • Photos or videos of property areas requiring maintenance • Job notes, quotes, invoices, and service history

2. How We Collect Personal Information

We collect information when you:

• Contact us by phone, email, website form, or social media • Request a quote or book a job • Provide property access details or instructions • Make a payment or request an invoice • Provide documents, images, or maintenance information

We may also receive information from real estate agents, landlords, or body corporates when authorised by you.

3. Why We Collect Personal Information

We collect your information to:

• Provide property and building maintenance services • Prepare quotes, invoices, and job reports • Communicate about appointments, access, or job progress • Maintain service records for warranty or compliance • Manage accounts, payments, and receipts • Meet legal, insurance, and safety obligations • Improve our services and customer experience

4. Photos and Property Information

We may take photos or videos of maintenance issues, completed work, for marketing purposes or areas requiring assessment. These images are used only for quoting, reporting, insurance, our marketing, or record‑keeping unless you provide written permission for other use.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Information may be stored in:

• Secure digital systems • Password‑protected devices • Encrypted job management software • Locked physical files (if applicable)

Only authorised personnel have access to your information.

6. Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose information to:

• Subcontractors assisting with your job (excluding electrical work) • Insurers or assessors (with your permission) • Real estate agents, landlords, or body corporates (when authorised) • Accountants or bookkeepers for financial reporting • Government authorities if required by law

7. Access and Correction

You may request access to the personal information we hold about you or request corrections to inaccurate or outdated information. Contact us using the details below and we will respond within a reasonable timeframe.

8. Website and Digital Privacy

If you use our website, we may collect basic analytics such as pages visited and time spent on site. Cookies may be used to improve user experience but do not personally identify you.

9. Third‑Party Links

Our website or communications may contain links to third‑party websites. We are not responsible for the privacy practices of those sites.

10. Privacy Complaints

If you believe your privacy has been breached, please contact us immediately. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Signature Building & Property Maintenance Contact Person: Liam Email: signaturebpm@outlook.com  Phone: 0461447091:

Mt Tamborine Queensland, Australia ABN: 45 987 654 321

 

WEBSITE DISCLAIMER

The information provided on this website by Signature Building & Property Maintenance is for general information purposes only. While we make every effort to ensure the accuracy and reliability of the information presented, we make no guarantees regarding:

• The completeness, accuracy, or suitability of any information • The availability or uninterrupted operation of the website • The outcomes of any actions taken based on website content

All content is provided “as is” without warranty of any kind. You use the information on this website at your own risk.

Nothing on this website constitutes professional advice. For specific property or maintenance concerns, please contact us directly for an assessment and quote.

We are not responsible for any loss, damage, or injury arising from reliance on website content, including but not limited to:

• Errors or omissions • Technical issues • Third‑party links or external websites

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By using this website, you agree to this disclaimer and acknowledge that information may change without notice.